Privacy Policy

Last updated: 5 August 2026

Vortexus Industrial Excellence (“Vortexus”, “we”, “us”, or “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit vortexusindustrial.com, contact us, request a quotation, or use our website chatbot.

1. Information we collect

We may collect information that you provide, including:

• Your name, email address, phone number, company, and job position.
• Product interests, project requirements, delivery location, quantities, technical details, and other information included in an inquiry or RFQ.
• Messages sent through our contact forms, callback form, or chatbot.
• Communications you send to us by email, phone, WhatsApp, or social media.

We may also automatically receive technical information such as your IP address, browser and device type, pages visited, referring page, and the time and manner in which you use the website.

2. How we use information

We use personal information to:

• Respond to questions, requests for quotations, and callback requests.
• Recommend products or solutions and provide customer support.
• Communicate about orders, projects, services, and business opportunities.
• Operate, secure, troubleshoot, and improve the website and chatbot.
• Measure website usage and the performance of our marketing.
• Meet legal, regulatory, accounting, and fraud-prevention obligations.

3. Legal grounds for processing

Depending on the circumstances, we process information with your consent, to take steps at your request before entering into or performing a contract, to comply with a legal obligation, or for our legitimate business interests where those interests do not override your rights.

4. Cookies and analytics

The website uses technologies such as cookies and similar identifiers. Google Analytics and Metricool help us understand website traffic and usage. Meta Pixel helps us measure advertising activity. These providers may receive technical and usage information and may process it according to their own privacy policies. You can limit cookies through your browser settings, although some website features may not work as expected.

5. When we share information

We do not sell your personal information. We may share it with employees and service providers that need it to carry out the purposes described above. These providers may include Web3Forms for form delivery, Google and Metricool for analytics, Google Maps, Meta for advertising measurement, website hosting and technical service providers, and communication platforms you choose to use.

We may also disclose information where required by law, to protect legal rights or safety, or as part of a business reorganisation. Some providers may process information outside Kenya, subject to the safeguards required by applicable law.

6. Information retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, contractual, legal, accounting, and dispute-resolution needs. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

7. Your rights

Subject to applicable law, you may ask to be informed about our use of your information, access it, correct inaccurate or misleading information, object to or restrict processing, request deletion, or withdraw consent where processing is based on consent. You may also opt out of direct marketing at any time.

To exercise a right, email info@vortexusindustrial.com. We may need to verify your identity before completing a request. You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner at odpc.go.ke.

8. Children’s privacy

This business website is not directed to children, and we do not knowingly collect personal information from children through it. Please contact us if you believe a child has provided personal information.

9. External links

Our website links to third-party websites and services, including WhatsApp and social-media platforms. Their privacy practices are controlled by their own policies, and this policy does not cover those services.

10. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised date.

11. Contact us

For privacy questions or requests, contact Vortexus Industrial Excellence at info@vortexusindustrial.com or P.O. Box 1356-00518, Nairobi, Kenya.